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Services

Integrated solutions

Together with our machinery, we also offer consultation on the most appropriate model for your factory scale as well as project management and technology implementation. Upon delivering our products, we offer fully commissioning and installation services, in order to make sure your factory can obtain the efficient operation process. Our after-sales services' are to achieve customer's highest satisfactory. We are not only a machinery manufacturer, but also an integral solution provider for you. 

 


 

QUALITY ASSURANCE

Our products comply strictly with ISO 9001:2015 quality management system and CE certifcation of conformity. Performance excellence is our commitment. 

 

                                       


 

WARRANTY POLICY

▷ Twelve (12) months warranty after installing the machine for the mechanical, pneumatic and electric items. The Seller will guarantee the machine against defects arising from faulty design, and will accept liability to repair any part that proves defective under normal use within the said period at Seller’s expenses. Otherwise, if such defects are due to buyer, the repair expense will be under the Buyer’s liability.
▷ Within the Warranty period, in case of maintenance requirement from the applicant, the manufacturer will visit to the factory with their traveling cost.
▷ The local expense including accommodation, transportation and food shall be provided by the applicant.
▷ After warranty period, all expenses including round air ticket / accommodation / local transportation / food will be born by the applicant.
▷ In case of unexpected symptoms from the buyer operator's mistake and inadequate technical assisting, the buyer should bear all expenses (including round air ticket/ accommodation / local transportation / food) even though it happens within the warranty period.

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Contact

  175 Dang Cong Binh St, Tan Thoi Nhi commune, Hoc Mon district, Hochiminh city, Vietnam
(84) 909 877 646
(84) 28 - 3596 0021
tivatijapan@gmail.com

Worldwide

 Should you have any inquiries, please contact our global representatives